Integrations¶
Open Integrations and choose the service your store needs.
| Service | Task |
|---|---|
| AI | CRM chat assistant and drafting a mailing |
| Telegram | Connect a bot, sign-in, and Mini App |
| VK | Notifications and mailings from your store community |
| iiko | Order transfer, tables, and stop lists |
| Custom | Actions on order status changes, configured by the Tellem team |
Disabling Telegram or VK stops messages to that channel and hides its switch in customer profiles. Another channel is not enabled automatically: check the notifications available to customers.
AI¶
- In Integrations → AI, enable AI integration, choose a model, and paste an API key from your OpenAI account. Keep the key secret.
- Click Check connection. Settings save immediately.
- Reload the page: AI chats, marked with a magic wand, appears in the CRM header. Create with AI becomes available in mailings.
Review responses before using them. Chats are deleted after two weeks.
Custom¶
The Tellem team configures actions that run when an order enters selected statuses. These actions may send order data to external systems. Store owners can check the result through REST request history for the selected integration.
Running an action again
Run again repeats the action in the external system. Check the first attempt's result before repeating it. If the integration issues digital codes, check the order's System attributes: you can send a saved code to the customer manually without issuing a second one.