Notifications¶
Configure order and stock messages for staff, and add text to customer notifications.
Open Settings → Notifications and select a notification from the list on the right.
For sellers¶
| Notification | When it is sent |
|---|---|
| Low product quantity | Stock changes and falls below If less than; archived products are excluded |
| New order notification | An order is created as New or Awaiting payment, before payment |
| Canceled order notification | A customer or staff member cancels an order |
| Overdue payment notification | An unpaid order is canceled or enters Payment error because the deadline expired or payment was declined |
| Unread order reminder | At the configured interval while New orders remain; the If less than field sets the interval in minutes |
| iiko errors | An order, status update, or stop list could not be transferred; the message includes next steps |
Set the payment deadline in the payment method.
Recipients¶
- Under Notification recipients, click Add and select the staff member's account from the customer list. A Telegram account is not required.
- Choose a Channel: All channels uses all available channels; Automatic chooses one, preferring Telegram, then email. You can also choose a specific channel. Contact details come from the customer card.
- Choose the Stores whose notifications the staff member needs. Without a selected store, messages will not arrive. Low stock notifications do not have this field.
Settings save immediately. Telegram requires a linked account and an enabled bot integration. Email requires mail delivery to be configured on the platform. Unavailable channels are skipped.
Disabling a notification
The enable switch for seller notifications controls Telegram delivery; emails to selected recipients continue.
iiko errors has no separate switch: it is enabled while at least one iiko connection is saved. It shares recipients with the connection wizard's Notifications step. Without recipients, nobody receives a message; if the affected venue is unknown, all selected staff receive it.
For customers¶
Customers receive Order status change messages through all available channels they have enabled. Seller recipient settings do not affect them.
To add your own text to the system message:
- Click Create, choose a Status, and enter a Message.
- Review Final message and save. Each status can have one message; edit the existing one to change it.
The text is added to Telegram, VK, and email messages; push does not include it. The main text is sent without translations.
The %name% placeholder inserts an order system attribute's value, where name is the attribute name. Custom integrations can fill these attributes.